Welcome to ProNature ("we", "us", "our"). Your privacy is paramount to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.gogreennurseries.com.au), in compliance with the Privacy and Personal Information Protection Act 1998 (NSW) ("PPIP Act") and other applicable Australian privacy laws and regulations.
1. Information We Collect
We collect information that is necessary for us to provide our services to you. The types of personal information we may collect include:
- Personal Details: Your name, address, email address, phone number, and other contact information.
- Sensitive Information: With your consent, we may collect sensitive information as defined in the PPIP Act, such as health information, only when necessary.
- Transactional Information: Details of the transactions and interactions you have with us, including through our website or app.
- Usage and Preferences: Information about how you use our website/app, your browsing and search history, and your preferences.
- Technical Information: This includes your IP address, browser type, device information, and other technology on the devices you use to access our website/app.
2. How We Use Your Information
Your personal information is used for purposes including:
- To provide and manage our services to you.
- To communicate with you, including sending updates, promotions, and customer service messages.
- To improve and customise our services and website/app.
- To comply with our legal obligations and resolve any disputes that we may have.
- To conduct market research and analysis.
3. Disclosure of Your Information
We may disclose your personal information:
- To our employees, contractors, and service providers who assist us in operating our website/app and conducting our business, as long as those parties agree to keep this information confidential.
- When required by law, including compliance with subpoenas, court orders, or other legal processes.
- To protect ours or others' rights, property, or safety.
- To third parties with your consent.
We do not sell, trade, or rent your personal identification information to others.
4. Data Security
We take reasonable steps to ensure your personal information is protected from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes using appropriate technical and administrative measures.
5. Accessing and Correcting Your Information
You have the right to access and correct your personal information that we hold, subject to certain exceptions under the PPIP Act. If you wish to access or correct your personal information, please contact us using the contact details below.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
7. Contact Us
If you have any questions or complaints about our Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
ProNature Pty Ltd
joe.brcic@pronature.net.au
0419280393